Support

Frequently asked questions

Company FAQs

Carrier FAQs

Shipper FAQs

Company FAQs

Cargomatic has operations in more than 40 American cities, ensuring near-blanket coverage for shippers who need goods moved anywhere in the Continental US.

Our Terms of Service are here. All Cargomatic shippers and carriers are required to accept them.

Our Privacy Policy is here. All Cargomatic shippers and carriers are required to agree to it.

According to our Terms of Service, it is strictly forbidden for either party to solicit business from one another for 12 months from the last date of a shipment between the parties. If this occurs, both parties will be asked to cease and desist and are subject to being asked to leave the marketplace.

In order to provide our customers with the highest level of service, shipping pricing, commitments and promises must to be in writing.

Carrier FAQs

Any Carrier who has a valid MC Authority (or CA Authority for California) and insurance has the potential to become an authorized carrier with our platform. If you’re approved, we will provide you with all the information you need to use the platform, after which you can start to accept loads.

We are looking for most types of commercial trucks, including straight trucks, tractor trailers, flatbeds, box trucks, cargo vans and drayage tractors.

Yes, Carriers need a smartphones to work with Cargomatic. We currently are on the Android™ Marketplace and in the iPhone® App store.

You cannot use the App until you are authorized. Please sign up through the website and our onboarding team will be in touch.

You must be authorized before you can use the App. Please sign up through the website, watch the following video and our onboarding team will be in touch. The Android app may be downloaded here.

You must be authorized before you can use the App. Please sign up through the website, watch the following video, and our implementation team will be in touch. The iPhone app may be downloaded here. The app is optimized for iPhone 5 and above, as well as iPads.

Yes, you need to use the Cargomatic Carrier App for all shipments you accept through Cargomatic. You must use your own protocol for non-Cargomatic shipments.

You can begin carrying freight once you are authorized. Sign up through the website to begin the onboarding process.

Cargomatic will schedule a time for one of our experts to personally consult with you after you have watched a training video and provided all the information you need to use the platform.
Owner Operators & Drivers: You choose the time, and our team of experts will contact you to arrange our online onboarding process.
Dispatch Teams: You choose the time, and our team of experts will contact you to demonstrate the desktop application to manage your drivers.
You will leave the onboarding process confident in using Cargomatic to pick up extra loads immediately.

The shipper must supply the bill of lading (BOL) at pick up and carriers should not pick up a shipment without one. Email support@cargomatic.com or call 866.513.2343 if the shipper does not have a BOL at pick up.

Our ACH payment timing is generally aligned with the rest of the industry.

Our Support Team is available 24/7/365 to help you with any issue you may have. Email support@cargomatic.com or call 866.513.2343.

Shipper FAQs

Yes, all carriers who utilize the Cargomatic platform are pre-screened. They must meet all of the criteria during our compliance process to be authorized to use the Driver App. We are committed to selecting carriers who meet the highest industry standards.

Yes, we carry supplemental insurance for all shipments, with our liability limited to $1 per pound, and a maximum liability of $50,000 per shipment. If your shipment requires additional insurance, please contact support@cargomatic.com for more information.

We offer real-time freight quotes through our web portal, eliminating the need to call multiple carriers or use rate sheets. Each quote is valid for 30 days.

Your final cost can change from the quote provided if initial information is insufficient or incorrect. Changes occur when load details (weight, volume, etc.), pickup or drop-off location, schedule times are different or driver assist, accessorial or wait-time charges are incurred.

Cargomatic prides itself on providing the most efficient move possible – the right truck, on time, and at the right price. For special situations, we offer “Preferred Carriers” that can be given first right of refusal for your shipments. Please contact support@cargomatic.com for more information.

Yes, all shipments must be accompanied by a bill of lading (BOL). The BOL should be given to the carrier at pick up. Missing BOLs will delay the shipment.

After you have received proof of delivery, the shipper can rate the shipment. Each shipment can be rated 1 to 5 stars, with 5 stars being the highest rating.

Our accounting department will be happy to answer any billing questions you may have. Email them at support@cargomatic.com.

Still looking for support?

Visit our Contact Us page to connect with our team directly by email, phone, or a contact us form submission. We look forward to assisting you.

Whether you’re on a job or looking to get started with Cargomatic, our team is here to support you. Visit our Contact Us page to learn more about:

  • Onboarding
  • Customer Support
  • Press Inquiries
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