Manufacturers are devoted to creating the best product. But nearly 50% of the negative feedback posted to Amazon reviews has nothing to do with the product itself. Instead, it’s a negative delivery experience that can cause headaches, making it more difficult for merchants to sell products.
A satisfying delivery is so much more than getting the product from Point A to Point B. The last 12 months have seen a titanic shift in consumer expectations regarding home delivery. Today, shippers are expected to provide full transparency, offer proactive notifications, and present it with a little bit of style.
“Out for Delivery” just isn’t enough. I need to know what street you on— KRUEGER (@KRUEGERXVI) January 28, 2021
Now, companies who relied on brick and mortar business are shipping out more orders than ever. Furniture stores, which often had customers coming in to try before they buy, are now making sales to customers who have never even seen the product in person. The only customer service they’ll probably experience is with the delivery driver.
How do you ensure your customers receive a positive delivery experience? We’re here to help.
We’ve created a white paper that highlights approaches to home delivery needs that go beyond traditional parcel services and shares best practices from companies with the most challenging deliveries.
Click here to download the report.